How to Report Gamepass and Bundle Issues in Universal Tower Defense Guide

Problems with missing gamepasses or bundles in Universal Tower Defense can be frustrating, especially after you have already spent time or Robux on them. Luckily, the developers now provide a clear and official way to handle these issues through a dedicated support server.

This guide explains where to report problems, how the support system works, and what you should prepare before submitting a request. Also check out our Universal Tower Defense Codes & Tier List for more rewards!

Official Universal Tower Defense Support Server

Universal Tower Defense now uses a separate support Discord server for all account-related issues. This includes problems such as:

• Missing or not working gamepasses
• Bundles not appearing after purchase
• Restore requests
• Appeals and ticket-based inquiries

All reports related to purchases should be handled through this support server only.

• Support Server Link (plain text): https://discord.gg/mR5Yq7mPqv

Once you join, you will see channels dedicated to support and ticket creation.

How to Report Gamepass or Bundle Problems

Follow these steps to report your issue properly:

1. Join the Universal Tower Defense support Discord server using the link above.
2. Look for the support or ticket channel inside the server.
3. Create a new ticket following the provided instructions.
4. Clearly explain your issue, whether it is a missing gamepass, broken bundle, or restore request.
5. Wait for a moderator or support staff member to respond to your ticket.

Make sure to stay patient. Support requests are handled in order, and responses may take some time depending on server traffic.

What Information You Should Prepare

To speed up the process, it is recommended to prepare:

• Your Roblox username
• The name of the gamepass or bundle
• Proof of purchase (screenshots or transaction history)
• A short explanation of what went wrong

Providing complete information helps the support team resolve your issue faster.

Important Notes About Restores and Appeals

All restores related to gamepasses, bundles, and similar purchases are now handled only through the support server. Reporting issues in the main Discord or in-game chats may not get a response. The support server is the official and safest place to handle these problems.

If you are facing issues with gamepasses or bundles in Universal Tower Defense, the new support server makes the process much clearer and more organized. By submitting a proper ticket and providing accurate details, most problems can be resolved without hassle. Always use the official support server to avoid scams and ensure your request reaches the right people.