Although the app stated that it is rated #1 by ACSI in overall app quality, Xfinity Mobile is not that good. The app that can be used to check how much data you’ve used, switch between unlimited data option and more has many flaws in it. Those that are looking forward to using the apps, can see what the main problem is in this article below.
Note: We are going to list out some problems that many users had complained about in the app as a review in 2022. Check out this problem below:
Why is Xfinity Mobile by Comcast No Good
1. Crash a lot
Brent Taylor stated that the app constantly crashes. The app always says there was a problem and to try again later.
You can’t even test its speed and can’t connect to it. The phone has terrible static and Because of the static noise, no one can hear him talk.
2. Customer Service is Horrible
One person stated that they’ve talked to customer service a few times in the last 24 hours, but the customer service hasn’t been a to help him.
When she called to get a security pin for porting my number, his service was immediately cut off.
3. Only Good to Take your money
The only thing you can do with this app pays your bill. Chatting does not work at all.
Then, when you call customer service, they send you to Comcast Internet. You have to wait an hour to talk to the mobile network, and when you do,
They tell you to use the app’s chat feature, which doesn’t work. I’ve been trying for a while to get rid of my line.
4. Doesn’t Work At All
Doesn’t work! Callers get a message that my phone number isn’t working, and the call is cut off.
I went to the Comcast store. The rep spent an hour on the phone with their tech team.
Couldn’t make it work, so it told me to uninstall it. Their tech department said that many people were having trouble with the app.
So what do you think about Xfinity Comcast? Do you think that this problem is going to be solved soon? Or will it be more annoying in the future? Anyway, there are also many people that love the app because of the feature included in it, so please check out the review by yourself before judging.
Here’s the link for Xfinity Comcast application in Google Play Store!
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